Help Center
Find answers to common questions and get support
Need Immediate Help?
Email Support
skipthequeue.app@gmail.com
Response Time
Within 24 hours
Frequently Asked Questions
How do I place an order?
1. Select your college from the home page
2. Browse the menu and add items to your cart
3. Review your cart and proceed to checkout
4. Enter your phone number and payment method
5. Complete payment and wait for confirmation
What payment methods are accepted?
We accept both online payments (credit/debit cards, UPI) and cash payments when you collect your order. The available options depend on your college's settings.
How long does it take to prepare my order?
Preparation time varies by college and order size, typically 10-20 minutes. You can track your order status in real-time through the app.
Can I cancel my order?
Orders can only be cancelled if they haven't started preparation yet. Contact the canteen staff directly for cancellation requests.
What if my order is wrong or damaged?
If you receive the wrong order or if items are damaged, please contact the canteen staff immediately. They will help resolve the issue.
How do I track my order?
You can track your order through the "Track Order" feature. Enter your order number to see real-time updates on your order status.
Is my payment information secure?
Yes, all payment information is encrypted and secure. We use industry-standard security protocols to protect your data.
Can I add special instructions to my order?
Yes, you can add special instructions during checkout. This helps the kitchen staff prepare your order according to your preferences.
What happens if I don't collect my cash payment order on time?
Important: Cash payment orders must be collected within 15 minutes after being marked as "Ready". If you don't collect your order within this time limit, it will be given to someone else. This policy helps maintain efficiency and reduces food waste.
How to Use SkipTheQueue
Select College
Choose your college from the list
Browse Menu
View available items and add to cart
Place Order
Enter details and complete payment
Collect
Track and pick up when ready
Troubleshooting
Can't add items to cart?
Try refreshing the page or clearing your browser cache. Make sure you're logged in.
Payment failed?
Check your internet connection and payment method. Try using a different payment option.
Order not showing?
Check your order history or contact support with your order number.